Telephone Call Centers

Industry Summary

The Telephone Call Centers industry is experiencing greater than average employment growth as of late. In 2014 the government estimated a total of 500,363 workers, then just 12 months later it had climbed to 515,550, an increase of 3.04%. With OSHA reported accident rates of less than that of the the Business Support Services Industry as a whole, things have been relatively safe over the past five years.

• Most Common Violations
• Recent Accident Reports

The accident investigation below was opened on Friday, September 21st 2018 by OSHA representitives in Houston, TX which had occured previously at 98195 - Centerpoint Energy Resources Corp. A 28 year old employee had been killed when the

---

OSHA ID109828.015

Accident Date2018-09-20

Accident DegreeFatality

NarrativeOn September 20, 2018, an employee was changing out fluorescent lights to LED lights in an office building while the light fixture was energized. The employee came into contact with a live conductor and was electrocuted.

On Friday, September 21st 2018 OSHA reps took a report of a serious accident in Houston, TX after learning of an incident at 98195 - Centerpoint Energy Resources Corp which had occured on Thursday, September 20th 2018. A 28 year old employee had been killed when the

---

OSHA ID109828.015

Accident Date2018-09-20

Accident DegreeFatality

NarrativeOn September 20, 2018, an employee was changing out fluorescent lights to LED lights in an office building while the light fixture was energized. The employee came into contact with a live conductor and was electrocuted.

OSHA investigators arrived in CORPUS CHRISTI, TE on Tuesday, September 6th 2016 and began an accident investigation which had occured previously at Expert Global Solutions Inc.. A employee working as a was injured on the job when the other fall to lower level, unspecified

---

OSHA IDSevere Injury Report

Accident Date2016-09-06

Accident DegreeInjury

NarrativeAn employee arrived to work and parked her car in the garage. She was using the enclosed stairwell when her knee gave out and she fell, breaking her right knee. She was hospitalized and had surgery.